Refund Policy

1. Overview

At Ekhlas Designs & Marketing, we strive to provide high-quality services that meet your expectations. However, if you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which you may request a refund.

2. Eligibility for Refunds

Refunds are evaluated on a case-by-case basis and are subject to the following conditions:

Service Not Rendered: If a service you have paid for has not been rendered or initiated, you are eligible for a full refund.

Service Cancellation: If you decide to cancel a service after it has begun, you may be eligible for a partial refund based on the amount of work completed up to the cancellation date.

Quality Issues: If you are unsatisfied with the quality of our services, please contact us within 7 days of the delivery date to discuss your concerns and potential refund options.

3. Refund Process

  1. Contact Us: Email us at [georgeanand98@gmail.com] or call us at [+91 8838038256] with your order details and the reason for your refund request.
  2. Review: We will review your request and may ask for additional information or documentation to process your refund.
  3. Decision: We will notify you of the status of your refund request within 14 days of receiving all necessary information.
  4. Refund Issuance: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4. Non-Refundable Items

Certain items and services are non-refundable, including but not limited to:

Completed Services: Services that have been fully rendered and approved by the client.

Third-Party Costs: Any costs incurred from third-party services or products (e.g., stock images, domain names) that are not refundable to us.

Rush Fees: Additional fees charged for expedited services are non-refundable.